FAQs

NICF - Dec 2010   FAQs

Is there a guarantee?

Yes. All Cornish Carpets’ fitting has a 12month warranty with all the work that we do to give you peace of mind.

Many of the carpets and vinyls also have a 5, 7 or 10 year manufacturer’s guarantee on wear and stain resistance as well. See individual pages for details.

Will my carpet be fitted by someone who knows what they’re doing?

Yes. Bill Chapman, owner and operator of Cornish Carpets, fits all the carpets himself. He has been working in the carpet industry since 1977, and owned his own carpet fitting company for many years. Cornish Carpets is a new venture for Bill, but he’s not a stranger to the business of fitting carpets and vinyls.

Can you take away my old carpet?

Yes, but it will cost extra, as Cornish Carpets is charged commercial disposal rates. If you require this service, please ask, and it can be added into the estimate.

Which area do you cover?

In a nutshell, west of Truro. See the map on my coverage page for details of which villages fall inside the line.

Why won’t you come up to East Cornwall?

Because of where I am based, and where my supplier is based, it is impractical for me to work such a long distance away. Apologies. Unfortunately I cannot cover the Isles of Scilly either.

I need a carpet fitting really quickly, before my guests arrive. Can you fit me in?

In an emergency, I can work over the weekend, and through the night, to fit a carpet or vinyl. Give me a call, and I’ll see if I can help you out.

I’ve got a holiday home that needs re-carpeting. Can you provide something that will be suitable, and last well?

Yes, certainly. Cornish Carpets has worked on a number of holiday properties, and we can arrange the work between your guests. All our carpets are durable and will last well in your property.

Do you supply underlay?

Yes.  Cornish Carpets can supply underlay in several thicknesses – 6mm, 7mm, 9mm and 11mm.  The cost is slightly more for the thicker versions.  The difference in thickness of the underlay effects the feel of the finished carpet.  Thicker underlay gives a more luxurious feel.  All the underlay supplied by Cornish Carpets comes with a lifetime of carpet warranty.

Can you supply and fit underlay on its own?

Yes.  If you already have carpet but just need underlay, Cornish Carpets is happy to provide a quote.

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